Return or exchange unused items within 30 days of receipt. Orders placed between November 1 and December 24 get an extended 60-day window for both. Items should be in like-new condition with tags still attached.

We want you to travel better with Pakt gear. If you&apos;re not completely satisfied, you can return or exchange unused items within 30 days of receipt. Orders placed between November 1 and December 24 have an extended 60-day window for both returns and exchanges, measured from when you receive your order. Items should be in like-new condition with tags still attached. If you&apos;re outside that window or have a used item, check out our resale platform, <a href="https://pakt.treet.co/about/info" style="text-decoration:none;">rePakt</a>. Once the return is received at our warehouse, it may take up to 10 business days for the components to be inspected and a refund issued. <h2 dir="ltr" id="holiday-returns--exchanges">Holiday Returns &amp; Exchanges</h2>Orders placed between November 1 and December 24 get a 60-day window for returns and exchanges, measured from when the order is received rather than when it was placed, so there is time for gifts to be opened. Orders placed outside those dates follow the standard 30-day window. Everything else on this page applies as normal, including the Final Sale exclusions below. <h2 dir="ltr" id="us-returns">U.S. Returns</h2><h3 dir="ltr" id="orders-with-purchase-protection">Orders with Purchase Protection</h3>Customers will have the option to add Purchase Protection to their order at the time of purchase. <ul><li dir="ltr" style="text-decoration:none;">A pre-paid return shipping label will be generated when the return is initiated. </li><li dir="ltr" style="text-decoration:none;">The label is valid until the date provided when the return was initiated.</li><li dir="ltr" style="text-decoration:none;">Returns must be in like-new condition with original tags attached.</li><li dir="ltr" style="text-decoration:none;">Once the return is received at our warehouse, it may take up to 10 business days for the components to be inspected and a refund issued. </li><li dir="ltr" style="text-decoration:none;">If your item has been used or is missing components, your return may be denied and no refund issued.</li><li dir="ltr" style="text-decoration:none;">The original shipping costs associated with the order will not be refunded.</li></ul><h3 dir="ltr" id="orders-without-purchase-protection">Orders without Purchase Protection</h3><ul><li dir="ltr" style="text-decoration:none;">You can still return your item using our return portal.</li><li dir="ltr" style="text-decoration:none;">A return label fee (up to $15) will be deducted from your refund.</li><li dir="ltr" style="text-decoration:none;">Returns must be in like-new condition with original tags attached.</li><li dir="ltr" style="text-decoration:none;">Once the return is received at our warehouse, it may take up to 10 business days for the components to be inspected and a refund issued. </li><li dir="ltr" style="text-decoration:none;">If your item has been used or is missing components, your return may be denied and no refund issued.</li><li dir="ltr" style="text-decoration:none;">The original shipping costs associated with the order will not be refunded.</li></ul>Important: <ul><li dir="ltr" style="text-decoration:none;">Items marked as Final Sale on the product page cannot be returned.</li><li dir="ltr" style="text-decoration:none;">Select Pakt products can now be personalized with initials or a name. Because each item is made uniquely for you, personalized products are final sale and not eligible for returns or exchanges. Please double-check your personalization details before placing your order &#x2014; we aren&apos;t able to make changes once production begins.</li></ul>Start your return process <a href="https://paktbags.com/apps/redo/account/login" style="text-decoration:none;">here</a> <h2 dir="ltr" id="international-returns">International Returns</h2>We&apos;re unable to provide return shipping labels for international orders at this time, but you&apos;re welcome to return unused items using your preferred carrier. Return shipping costs will be your responsibility.Please send return packages to:PaktC/O ITB FULFILLMENTSuite 100 18139 Logistics Pkwy Covington, GA, USA 30014Important:<ul><li dir="ltr" style="text-decoration:none;">Items marked as Final Sale on the product page cannot be returned. </li><li dir="ltr" style="text-decoration:none;">The original shipping costs associated with the order will not be refunded.</li></ul>Required: Email us your tracking number at studio@paktbags.com to ensure a prompt refund. Once the return is received at our warehouse, it may take up to 10 business days for the components to be inspected and a refund issued. <h2 dir="ltr" id> </h2><h2 dir="ltr" id="exchanges">Exchanges</h2><ul><li dir="ltr" style="text-decoration:none;">Exchanges run on the same window as returns: 30 days from receipt, or 60 days for orders placed between November 1 and December 24.</li><li dir="ltr" style="text-decoration:none;">You can exchange items for a different size or color through our return portal.</li><li dir="ltr" style="text-decoration:none;">Customers in the U.S. who did not select Purchase Protection will be responsible for the return shipping label. </li><li dir="ltr" style="text-decoration:none;">If the item you want is out of stock, you can return your item for a gift card and reorder when available.</li><li dir="ltr" style="text-decoration:none;">International exchanges are not available at this time.</li></ul>Items marked as Final Sale on the product page cannot be exchanged.Start your return process <a href="https://paktbags.com/apps/redo/account/login" style="text-decoration:none;">here</a> <h2 dir="ltr" id="repakt-returns--exchanges">rePakt Returns &amp; Exchanges</h2>All rePakt purchases (brand direct &amp; peer-to-peer) are final sale and cannot be returned or exchanged. Please review your selections carefully before purchasing.<h2 dir="ltr" id="frequently-asked-questions">Frequently Asked Questions</h2><h3 dir="ltr" id="can-i-return-multiple-orders-in-one-package">Can I return multiple orders in one package?</h3>We ask that you keep the returning orders separate. Otherwise, you risk a delayed refund. <h3 dir="ltr" id="can-i-return-or-exchange-if-i-purchase-from-a-verified-retailer">Can I return or exchange if I purchase from a verified retailer?</h3>Unfortunately, we cannot accept returns or exchanges if purchased from anyone other than <a href="http://www.paktbags.com/" style="text-decoration:none;">www.paktbags.com</a>. We encourage you to connect with the retailer to learn about their return and exchange policy.<h3 dir="ltr" id="can-i-return-a-gift">Can I return a gift?</h3>It depends! If you know the gift-giver&apos;s order number, the same return policy will apply. <h3 dir="ltr" id="what-if-i-received-the-wrong-item">What if I received the wrong item?</h3>Please contact our customer support team for assistance (studio@paktbags.com). Please include a photo of the item and the bottom of the box that it was packaged in.

What is your return policy?

Yes. Exchanges run on the same window as returns: 30 days from receipt, or 60 days for orders placed between November 1 and December 24. Exchange for a different size or color through our return portal.

<h2 dir="ltr" id="exchanges">Exchanges</h2><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Exchanges run on the same window as returns: 30 days from receipt. Orders placed between November 1 and December 24 have 60 days, measured from when you receive your order.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">You can exchange items for a different size or color through our return portal.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Items should come back unused and in like-new condition, with their original tags and packaging.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Customers in the U.S. who did not select Purchase Protection will be responsible for the return shipping label.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">If the item you want is out of stock, you can return your item for a gift card and reorder when available.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">International exchanges are not available at this time.</li></ul>Items marked as Final Sale on the product page cannot be exchanged.Start your exchange process <a href="https://paktbags.com/apps/redo/account/login" style="text-decoration:none;">here</a>

Can I exchange my order?

Once an order has been placed, we’re unable to make changes or cancel the order. Before completing your purchase, please take a moment to review your order details carefully to make sure everything is correct. Please double-check:. Products: Make sur

Once an order has been placed, we&#x2019;re unable to make changes or cancel the order.Before completing your purchase, please take a moment to review your order details carefully to make sure everything is correct.<h2 dir="ltr" id="before-you-place-your-order">Before you place your order</h2>Please double-check:<ul><li dir="ltr" style="text-decoration: none; font-weight: bold;">Products:&#xA0;Make sure you&#x2019;ve selected the correct items, colors, and quantities.</li><li dir="ltr" style="text-decoration: none;">Shipping address:&#xA0;Confirm your shipping and billing information is accurate. We&#x2019;re unable to update an address after an order has been placed.</li><li dir="ltr" style="text-decoration: none;">Order total: Make sure you&#x2019;re comfortable with the total price before completing your purchase.</li><li dir="ltr" style="text-decoration:none;">International orders:&#xA0;Review the shipping costs, duties, and taxes shown at checkout before placing your order. International orders may include applicable duties and taxes that cannot be adjusted after purchase.</li><li dir="ltr" style="text-decoration: none;">Discounts:&#xA0;Make sure any eligible promotional code or discount has been applied before completing your purchase.</li></ul><h2 dir="ltr" id="what-if-i-ordered-the-wrong-item">What if I ordered the wrong item?</h2>If you need to make a change after placing your order, we&#x2019;re unable to modify the original order. Once your order arrives, you may be able to return eligible items according to our&#xA0;<a href="https://pakt-faqs.gorgias.help/en-US/what-is-your-return-policy-35510" style="text-decoration:none;">return policy</a>.<h2 dir="ltr" id="what-if-i-entered-the-wrong-shipping-address">What if I entered the wrong shipping address?</h2>If the order is shipping to an incorrect address, please contact us as soon as possible. We cannot make changes to the order itself, but we may be able to modify the shipping address. If we&#x2019;re not able to make a shipping address change, please contact the shipping carrier to see what options are available.<h2 dir="ltr" id="still-have-questions">Still have questions?</h2>If you&#x2019;re unsure about which product to choose, sizing, shipping, or anything else before placing your order, please reach out to our support team first. We&#x2019;re happy to help you make sure you&#x2019;re ordering the right gear before you check out.

Can I cancel my order?

Yes. Orders placed between November 1 and December 24 get a 60-day window for returns and exchanges, measured from when the order is received. Our standard 30-day window applies the rest of the year.

Yes. To make holiday gifting easier, orders placed between November 1 and December 24 get a 60-day window for returns and exchanges, measured from when you receive the order rather than when you placed it.Orders placed outside those dates follow our standard 30-day window.Everything else about returns and exchanges is unchanged. Items need to be unused and in like-new condition with their original tags and packaging. Final Sale items, including closeout, personalized and rePakt items, cannot be returned or exchanged at any time of year.You can read our full return policy <a href="https://pakt-faqs.gorgias.help/en-US/what-is-your-return-policy-35510">here</a>.

Do you have an extended holiday return policy?

If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at studio@paktbags.com, and we can help!. 1) Find the SKU on the bag using the below

If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at <a href="mailto:studio@paktbags.com,">studio@paktbags.com,</a> and we can help!&#xA0;1) Find the SKU on the bag using the below instructions:<ul><li style="font-size: 16px;">Pakt One 1.0:&#xA0;On the outside length-wise pocket, you will find the TSA pouch inside. Flip that up, and there will be a tag with &quot;Patent Pending&quot; underneath. On the other side, you will find your SKU. Starting with &quot;BAG01&quot;</li><li style="font-size: 16px;">Travel Backpack 1.0:&#xA0;On the back panel where the hip belt sits, there is a zippered pocket. You will find the TSA pouch inside. Flip that up, and there will be a &quot;Patent Pending&quot; tag underneath. On the other side, you will find the SKU. Starting with &quot;BAG02&quot;</li><li style="font-size: 16px;">Travel Mug:&#xA0;Flip the mug upside down, and the SKU will be on the bottom. Starts with &quot;CFE&quot;</li><li style="font-size: 16px;">Coffee Kit:&#xA0;Flip the kettle upside down, and the SKU will be on the bottom. Starts with &quot;CFE01&quot;</li><li style="font-size: 16px;">15L Backpack:&#xA0;In the upper front pocket on the left side there is a &quot;Pakt&quot; tag on the mesh pocket. Flip over to find the SKU.</li><li style="font-size: 16px;">25L:&#xA0;In the main compartment on the left hand side of the zippered pocket in front of the tablet sleeve, there is a &quot;Pakt&quot; tag. Flip over to find the SKU.</li><li style="font-size: 16px;">5L Sling:&#xA0;Main compartment on the left side of the mesh pocket there is a &quot;Pakt&quot; tag. Flip over to find the SKU.</li><li style="font-size: 16px;">35L and 45L 2.0 Backpacks:&#xA0;In the upper front pocket on the left hand side there is a zippered mesh pocket with a &quot;Pakt&quot; tag. Flip it over to find the SKU. </li></ul>2) The last number of the SKU, will be your production order. Example: BAG01-B-2 means it has a production order #2.&#xA0;

How do I find the production order on my product?

Thanks for your interest in Pakt! We know it's a bummer to find a bag that you're interested in and it's sold out. We try our best to avoid this type of situation, but sometimes items sell faster than we anticipated. The following items will not be r

Thanks for your interest in Pakt! We know it&apos;s a bummer to find a bag that you&apos;re interested in and it&apos;s sold out. We try our best to avoid this type of situation, but sometimes items sell faster than we anticipated.&#xA0;The following items will not be restocked:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Version One of the Travel Backpack (Kickstarter, Indiegogo, Before 2023 Style)</li><li dir="ltr" style="text-decoration:none;">Version One of the Pakt One Travel Duffel</li><li dir="ltr" style="text-decoration:none;">Anywhere 5L Sling</li><li dir="ltr" style="text-decoration:none;">Gear Hauler</li><li dir="ltr" style="text-decoration:none;">Version Two of the Travel Backpack in both capacities and all three colors&#xA0;</li><li dir="ltr" style="text-decoration:none;">Everyday 15L Bag</li><li dir="ltr" style="text-decoration:none;">Premium Shoulder Straps for the Everyday 15L Bag</li><li dir="ltr" style="text-decoration:none;">Everyday 5L Sling&#xA0;</li><li dir="ltr" style="text-decoration:none;">Everyday 3L Sling&#xA0;</li><li dir="ltr" style="text-decoration:none;">Everyday 22L Backpack</li><li dir="ltr" style="text-decoration:none;">25L Travel Duffel</li><li dir="ltr" style="text-decoration:none;">The colors undyed and sand.&#xA0;</li><li dir="ltr" style="text-decoration:none;">Clip-In Pouch - Waterproof</li></ul>The best way to know when an item will be back in stock is by looking at the product page. You will find a button where you can add yourself to the product waitlist to be notified when the item is back in stock. There is a note just below this button that will share an estimated back-in-stock timeframe. We do not have specific restock dates available for most styles.&#xA0;<img src="https://attachments.gorgias.help/0eMnwxKbZZ79bDNo/hc/gRdOkb7o01xVXGNr/2025042915-12fb1700-9e49-4d0c-80f1-772388ffafc1-8abe5ca7-0e19-4633-87d7-67b9edb9efba.png" width="624" height="312" class="fr-fic fr-dii">

Items are out of stock. When will they be available again?

Because personalized items are custom-made just for you, they are final sale and not eligible for returns or exchanges. We recommend double-checking your personalization details before placing your order, as we aren’t able to make changes once produc

Because personalized items are custom-made just for you, they are&#xA0;final sale&#xA0;and not eligible for returns or exchanges. We recommend double-checking your personalization details before placing your order, as we aren&#x2019;t able to make changes once production begins.Non-personalized products are still eligible for returns within 30 days of delivery, as outlined in our&#xA0;<a href="https://pakt-faqs.gorgias.help/en-US/what-is-your-return-policy-35510" style="text-decoration:none;">Return Policy</a>.If you have any questions about your order or how to personalize your item, reach out to our support team at&#xA0;studio@paktbags.com&#xA0;&#x2014; we&#x2019;re happy to help.

Can I return a personalized Pakt product?

Under the EU Consumer Rights Directive, customers residing in the European Union have the right to withdraw from eligible purchases within fourteen (14) days of receiving their order, without providing a reason. To exercise your Right of Withdrawal,

Under the EU Consumer Rights Directive, customers residing in the European Union have the right to withdraw from eligible purchases within fourteen (14) days of receiving their order, without providing a reason.To exercise your Right of Withdrawal, please use our <a href="https://paktbags.com/apps/redo/returns-portal/login?withdraw=true" target="_blank" rel="noopener noreferrer">withdrawal form</a>.If you choose to withdraw from your purchase, you must return the goods to us without undue delay, no later than fourteen (14) days after notifying us of your decision to withdraw.Please note that, in accordance with Article 14(1) of Directive 2011/83/EU, customers are responsible for the direct cost of return shipping. A prepaid return label will be provided through our withdrawal portal, and the cost of the label will be deducted from your refund.We will reimburse all payments received for the returned goods, including standard delivery charges where required by applicable law, within fourteen (14) days of receiving your withdrawal notice. We may withhold reimbursement until we have received the returned goods or you have supplied evidence that the goods have been returned, whichever occurs first.The Right of Withdrawal applies to most products purchased through our store. However, certain items are exempt under Article 16 of Directive 2011/83/EU, including personalized products, sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed, digital content supplied electronically after performance has begun with the consumer&apos;s consent, and other products excluded by applicable law.If you have any questions regarding your withdrawal rights, please contact our customer support team.

EU Withdrawals & Terms

Email us and we'll reply as soon as we can.

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Pakt FAQs

Orders & Returns

Can I change my order?

When will my order ship?

What countries do you ship to?

How do I know if I will owe import duties?

Do you have stores near me or internationally?

Why is international shipping so expensive?

Do you offer free shipping?

Shipping & Delivery

What payment methods do you accept?

I was charged, but my order didn't go through, help!

Do you offer discounts for service members, first responders, or educators?

Do you offer any discounts?

Payments & Discounts

Can I use the bag as a carry-on?

Do You Sell Replacement Parts?

Does Pakt gear contain PFAS, BPA, or require a Prop 65 Warning?

Pakt's Product Comparison Tool

Why is the MODE Backpack 22L out of stock?

Where are the straps for the Everyday 15L Bag?

Where are the straps for the Travel Backpack?

Where are the straps for the 25L Travel Duffel or Pakt One?

Where is the strap for the Everyday Sling?

Where Are The Straps?

The Pakt One

The Pakt Coffee Kit

The Anywhere 5L Sling

The Pakt Travel Mug

Pakt 1.0

The Everyday 15L Sling

The 25L Travel Duffel

22L Backpack

What are the accessory straps for?

What are the dimensions?

What is the empty weight of the backpack?

What are the dimensions of each main compartment of the backpack?

How do I clean the bag?

Can it work as a personal item on a flight?

The Pakt Travel Backpack

Pakt 2.0

What's the difference between the Pakt One and the Cero Travel Backpack?

What is Pakt 3.0? Is there a version 3 of a product?

Why was the Aero Travel Backpack renamed to the Cero Travel Backpack?

I ordered The Cero Travel Backpack and I received an Aero Travel Backpack. What happened?

Pakt 3.0

Product Collections

Do you offer a warranty on your products?

How To Clean Your Pakt Bag

Malcolm's Update on Fabric Selection

Product Care, Repairs & Warranty

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

Are the bags Vegan?

Who do I talk to about brand partnerships?

I’m a photographer/influencer, who do I contact for possible content collaborations?