Feel free to start the return process here: https://pakt-inc.happyreturns.com/

We want you to travel better with Pakt gear. If you&apos;re not completely satisfied, you can return or exchange unused items within 30 days of receipt. Items should be in like-new condition with tags still attached. If you&#x2019;re outside that window or have a used item, check out our resale platform,&#xA0;<a href="https://pakt.treet.co/about/info" style="text-decoration:none;">rePakt</a>.&#xA0; <hr> <h2 dir="ltr" id="us-returns">U.S. Returns</h2><h3 dir="ltr" id="orders-with-purchase-protection">Orders with Purchase Protection</h3>Customers will have the option to add Purchase Protection to their order at the time of purchase.&#xA0;<ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">A pre-paid return shipping label will be generated when the return is initiated.&#xA0;</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">The label is valid until the date provided when the return was initiated.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Returns must be in like-new condition with original tags attached.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">If your item has been used or is missing components, your return may be denied and no refund issued.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">The original shipping costs associated with the order will not be refunded.</li></ul><h3 dir="ltr" id="orders-without-package-protection">Orders without Package Protection</h3><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">You can still return your item using our return portal.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">A return label fee (up to $15) will be deducted from your refund.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Returns must be in like-new condition with original tags attached.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">If your item has been used or is missing components, your return may be denied and no refund issued.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">The original shipping costs associated with the order will not be refunded.</li></ul> Items marked as Final Sale on the product page cannot be returned.Start your return process&#xA0;<a href="https://paktbags.com/apps/redo/account/login" style="text-decoration:none;">here</a> <hr> <h2 dir="ltr" id="international-returns">International Returns</h2>We&#x2019;re unable to provide return shipping labels for international orders at this time, but you&#x2019;re welcome to return unused items using your preferred carrier. Shipping costs will be your responsibility.Please send return packages to: PaktC/O ITB FULFILLMENTSuite 100 18139 Logistics Pkwy Covington, GA, USA 30014Items marked as Final Sale on the product page cannot be returned.&#xA0;The original shipping costs associated with the order will not be refunded. Required:&#xA0;Email us your tracking number at studio@paktbags.com to ensure a prompt refund. <hr> <h2 dir="ltr" id="exchanges">Exchanges</h2><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">You can exchange items for a different size or color through our return portal.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Customers in the U.S. who did not select Purchase Protection will be responsible for the return shipping label.&#xA0;</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">If the item you want is out of stock, you can return your item for a gift card and reorder when available.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">International exchanges are not available at this time.</li></ul>Items marked as Final Sale on the product page cannot be exchanged.Start your exchange process&#xA0;<a href="https://paktbags.com/apps/redo/account/login" style="text-decoration:none;">here</a> <hr> <h2 dir="ltr" id="repakt-returns--exchanges">rePakt Returns &amp; Exchanges</h2>All rePakt purchases (brand direct &amp; peer-to-peer) are final sale and cannot be returned or exchanged. Please review your selections carefully before purchasing. <hr> <h2 dir="ltr" id="isPasted">Frequently Asked Questions</h2><h3 dir="ltr" id="can-i-return-multiple-orders-in-one-package">Can I return multiple orders in one package?</h3>We ask that you keep the returning orders separate. Otherwise, you risk a delayed refund.&#xA0;<h3 dir="ltr" id="can-i-return-or-exchange-if-i-purchase-from-a-verified-retailer">Can I return or exchange if I purchase from a verified retailer?</h3>Unfortunately, we cannot accept returns or exchanges if purchased from anyone other than&#xA0;<a href="http://www.paktbags.com" style="text-decoration:none;">www.paktbags.com</a>. We encourage you to connect with the retailer to learn about their return and exchange policy.<h3 dir="ltr" id="can-i-return-a-gift">Can I return a gift?</h3>It depends! If you know the gift givers order number, the same return policy will apply.&#xA0; <h3 dir="ltr" id="what-if-i-received-the-wrong-item">What if I received the wrong item?</h3>Please contact our customer support team for assistance (studio@paktbags.com). Please include a photo of the item and bottom of the box that it was packaged in.

What is your return policy?

For US orders, feel free to start the exchange process here: https://pakt-inc.happyreturns.com/.

<h2 dir="ltr" id="isPasted">Exchanges</h2><ul><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">You can exchange items for a different size or color through our return portal.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">Customers in the U.S. who did not select Purchase Protection will be responsible for the return shipping label.&#xA0;</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">If the item you want is out of stock, you can return your item for a gift card and reorder when available.</li><li dir="ltr" style="text-decoration: none; color: rgb(0, 0, 0);">International exchanges are not available at this time.</li></ul>Items marked as Final Sale on the product page cannot be exchanged.Start your exchange&#xA0;process&#xA0;<a href="https://paktbags.com/apps/redo/account/login" style="text-decoration:none;">here</a>

Can I exchange my order?

Once an order is placed, we’re often unable to accommodate requests to cancel or make changes. Here’s what to expect:. If your order has not been fulfilled and you contact us during business hours, we’ll do our best to catch it in time. If we're able

Once an order is placed, we&#x2019;re often unable to accommodate requests to cancel or make changes. Here&#x2019;s what to expect:<ul><li dir="ltr" style="text-decoration:none;">If your order has&#xA0;not&#xA0;been&#xA0;fulfilled&#xA0;and you contact us during business hours, we&#x2019;ll do our best to catch it in time. If we&apos;re able to cancel the order before it starts processing at our warehouse, we&#x2019;ll issue a full refund to your original form of payment. </li><li dir="ltr" style="text-decoration:none;">If your order&#xA0;has already&#xA0;been fulfilled,&#xA0;we&#x2019;re unable to cancel or modify it. Once your package arrives, you&#x2019;re welcome to start a return through our&#xA0;<a href="https://paktbags.com/apps/redo/account/login" style="text-decoration:none;">returns portal</a>.&#xA0;</li></ul>Still have questions? We&apos;re happy to help &#x2014; just reach out to us at studio@paktbags.com.

Can I cancel my order?

If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at studio@paktbags.com, and we can help!. 1) Find the SKU on the bag using the below

If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at <a href="mailto:studio@paktbags.com,">studio@paktbags.com,</a> and we can help!&#xA0;1) Find the SKU on the bag using the below instructions:<ul><li style="font-size: 16px;">Pakt One 1.0:&#xA0;On the outside length-wise pocket, you will find the TSA pouch inside. Flip that up, and there will be a tag with &quot;Patent Pending&quot; underneath. On the other side, you will find your SKU. Starting with &quot;BAG01&quot;</li><li style="font-size: 16px;">Travel Backpack 1.0:&#xA0;On the back panel where the hip belt sits, there is a zippered pocket. You will find the TSA pouch inside. Flip that up, and there will be a &quot;Patent Pending&quot; tag underneath. On the other side, you will find the SKU. Starting with &quot;BAG02&quot;</li><li style="font-size: 16px;">Travel Mug:&#xA0;Flip the mug upside down, and the SKU will be on the bottom. Starts with &quot;CFE&quot;</li><li style="font-size: 16px;">Coffee Kit:&#xA0;Flip the kettle upside down, and the SKU will be on the bottom. Starts with &quot;CFE01&quot;</li><li style="font-size: 16px;">15L Backpack:&#xA0;In the upper front pocket on the left side there is a &quot;Pakt&quot; tag on the mesh pocket. Flip over to find the SKU.</li><li style="font-size: 16px;">25L:&#xA0;In the main compartment on the left hand side of the zippered pocket in front of the tablet sleeve, there is a &quot;Pakt&quot; tag. Flip over to find the SKU.</li><li style="font-size: 16px;">5L Sling:&#xA0;Main compartment on the left side of the mesh pocket there is a &quot;Pakt&quot; tag. Flip over to find the SKU.</li><li style="font-size: 16px;">35L and 45L 2.0 Backpacks:&#xA0;In the upper front pocket on the left hand side there is a zippered mesh pocket with a &quot;Pakt&quot; tag. Flip it over to find the SKU. </li></ul>2) The last number of the SKU, will be your production order. Example: BAG01-B-2 means it has a production order #2.&#xA0;

How do I find the production order on my product?

Thanks for your interest in Pakt! We know it's a bummer to find a bag that you're interested in and it be sold out. We try our best to avoid this type of situation but sometimes items sell faster than we anticipated. The best way to know when an item

Thanks for your interest in Pakt! We know it&apos;s a bummer to find a bag that you&apos;re interested in and it be sold out. We try our best to avoid this type of situation but sometimes items sell faster than we anticipated.&#xA0;The best way to know when an item will be back in stock is by looking at the product page. You will find a button where you can add yourself to the product waitlist to be notified when the item is back in stock. There is a note just below this button that will share an estimated back in stock timeframe. We do not have specific restock dates available for most styles.&#xA0;<img src="https://attachments.gorgias.help/0eMnwxKbZZ79bDNo/hc/gRdOkb7o01xVXGNr/2025042915-12fb1700-9e49-4d0c-80f1-772388ffafc1-8abe5ca7-0e19-4633-87d7-67b9edb9efba.png" width="624" height="312" class="fr-fic fr-dii"> The following items will not be restocked:&#xA0;<ul><li dir="ltr" style="text-decoration:none;">Version One of the Pakt Travel Backpack (Kickstarter, Indiegogo, Before 2023 Style)</li><li dir="ltr" style="text-decoration:none;">Version One of the Pakt One&#xA0;</li><li dir="ltr" style="text-decoration:none;">Anywhere 5L Sling</li><li dir="ltr" style="text-decoration:none;">Gear Hauler</li><li dir="ltr" style="text-decoration:none;">Select styles in Undyed and Sand&#xA0;</li></ul>

Items are out of stock. When will they be available again?

Shop

Blog

About

Pakt FAQs

Orders and Returns