Can I exchange my order?
For US orders, feel free to start the exchange process here: https://pakt-inc.happyreturns.com/.
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Orders and Returns
What is your return policy?
Feel free to start the return process here: https://pakt-inc.happyreturns.com/
Do you offer a warranty on your products?
We sure do! We hope everything is perfect, but if you notice a problem, fill out this form, and someone will be in touch soon!
How do I find the production order on my product?
If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at [email protected], and we can help!. 1) Find the SKU on the bag using the below
What happens if I place an order containing both in-stock and pre-order items, or multiple pre-order items that are in-stock on different dates?
If you place an order that includes items we currently don't have in-stock along with items that are available, we will hold the entire order until all items are in our warehouse and ready to ship. This approach ensures that we can ship all your item
What if I would prefer to have my in stock items shipped separately from my pre-order?
If you require an in-stock item sooner than the pre-ordered ones, we recommend placing a separate order for the available item. This way, we can ensure it's shipped out right away.
Can I cancel my order?
We're sorry your order did not work out. Unfortunately once you click Submit, your order begins processing and cannot be changed or cancelled. When you receive your order, begin the return process by clicking RETURN and ship your item back to us. Onc