Orders & Returns

What is your return policy?

Please be aware that our Holiday Returns and Shipping Policy has gone into effect as of November 24th and is active through December 31st, 2025. Customers will have the option to add Purchase Protection to their order at the time of purchase. A pre-p

Can I exchange my order?

You can exchange items for a different size or color through our return portal. Customers in the U.S. who did not select Purchase Protection will be responsible for the return shipping label. If the item you want is out of stock, you can return your

Can I cancel my order?

Once an order is placed, we’re often unable to accommodate requests to cancel or make changes. Here’s what to expect:. If your order has not been fulfilled and you contact us during business hours, we’ll do our best to catch it in time. If we're able

How do I find the production order on my product?

If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at [email protected], and we can help!. 1) Find the SKU on the bag using the below

Items are out of stock. When will they be available again?

Thanks for your interest in Pakt! We know it's a bummer to find a bag that you're interested in and it be sold out. We try our best to avoid this type of situation but sometimes items sell faster than we anticipated. The following items will not be r

Can I return a personalized Pakt product?

Because personalized items are custom-made just for you, they are final sale and not eligible for returns or exchanges. We recommend double-checking your personalization details before placing your order, as we aren’t able to make changes once produc

Holiday Returns & Shipping Policy

Orders placed between November 24th and December 31st, 2025, qualify for an extended 60-day return window to give you (and your gift recipients) more time. The following items final sale, and are not eligible for this extended return window. These pr