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Pakt FAQs logo

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Orders and Returns

5 articles

Articles

How does pre-ordering work?

Pre-ordering allows you to reserve an item before it’s available. We’re a young company and are still figuring out how much inventory we need, and sometimes we find ourselves a little short. Offering pre-orders ensures you will receive your order as

Can I exchange my order?

EXCHANGESAt this time, we do not offer exchanges. Instead, feel free to start the return process and place a new order. If you have any questions, let us know, and we’d be happy to help; we aren’t monsters after all; we’ve just found the process of r

What is your return policy?

OUR POLICY We’re sorry you aren’t in love with your new product. Any unused items purchased from our website, paktbags.com, may be returned within 30 days of receipt. *Please note that any item(s) purchased on one of our crowdfunding campaigns are fi

Do you offer a warranty on your products?

We sure do!  We hope everything is perfect, but if you notice a problem, send a note to [email protected], and we will work with you to make things right. All bags and accessories: We stand behind the quality of our bags for their entire lifetime.

Is an item I purchased on Indiegogo eligible for return?

While we stand behind the quality of all of our products, we do not offer refunds, returns, or exchanges on items received as Indiegogo rewards.   We really appreciate your support and understanding, as your contribution helps us bring new products t