Feel free to start the return process here: https://pakt-inc.happyreturns.com/

<h1 class="wysiwyg-text-align-center" id="our-policy"><span style="font-size: 16px;">OUR POLICY</span></h1><div data-block="true" data-editor="68uss" data-offset-key="7rhnp-0-0" id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p dir="ltr"><span style="text-decoration:none;">Any&#xA0;unused&#xA0;items purchased from our website,</span><a href="http://paktbags.com/" style="text-decoration:none;"><span style="text-decoration:none;">&#xA0;paktbags.com</span></a><span style="text-decoration:none;">, may be returned or exchanged within 30 days of receipt. If you are outside of that window or have a used item, feel free to check out our resale platform&#xA0;</span><a href="https://pakt.treet.co/about/info" style="text-decoration:none;"><span style="text-decoration:underline;">rePakt</span></a><span style="text-decoration:none;">. Returns will be processed as received and refund should be issued within 1 week of Pakt receiving the item.</span></p><h2 dir="ltr" id="domestic-return-shipping-us--ca"><span style="font-size: 16px;">DOMESTIC RETURN SHIPPING (US &amp; CA):</span></h2><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">For domestic orders, we offer the convenience of a return label. Please note that a $15 deduction applies if you choose to use our label. However, if you prefer to use your own carrier, that&apos;s no problem at all. We ask that you provide a tracking number&#xA0;</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">*Note: If upon inspection the item appears to have been used or is missing any components, we will deduct 20% from your refund for restocking and/or refurbishment. Pakt reserves the right to reject a return for damaged items. </span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">If you agree to the above terms, please start the return process</span><a href="https://pakt-inc.happyreturns.com/" style="text-decoration:none;"><span style="text-decoration:none;">&#xA0;here.</span></a></p></li></ul><h2 dir="ltr" id="international-return-shipping"><span style="font-size: 16px;">INTERNATIONAL RETURN SHIPPING:</span></h2><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">For international orders, we unfortunately cannot generate a label at this time, but you are more than welcome to use your preferred shipping carrier. We appreciate your understanding.</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">Please email us at studio@paktbags.com with any questions or concerns.</span></p></li></ul><h2 dir="ltr" id="exchanges"><span style="font-size: 16px;">EXCHANGES</span></h2><ul><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">If you would like to make an exchange, please start the process through our&#xA0;</span><a href="https://pakt-inc.happyreturns.com/" style="text-decoration:none;"><span style="text-decoration:none;">returns portal.</span></a><span style="text-decoration:none;">&#xA0;You will have the option to select&#xA0;the same style and size bag but for a different color.&#xA0;If you&#x2019;re not able to make the exchange for the new item you want, please return the item and select &#x2018;Gift Card&#x2019; as your return payment option. You can use the gift card to purchase the style you would like to exchange for.</span></p></li><li dir="ltr" style="text-decoration:none;"><p dir="ltr"><span style="text-decoration:none;">At this time, we cannot offer exchanges to our international customers. Please reach out to&#xA0;</span><a href="mailto:studio@paktbags.com" style="text-decoration:none;"><span style="text-decoration:underline;">studio@paktbags.com</span></a><span style="text-decoration:none;">&#xA0;for questions or concerns.&#xA0;</span></p></li></ul><p><br></p><h2 dir="ltr" id="all-items-and-pre-traveled-gear-are-final-sale"><span style="font-size: 16px;">All items and pre-traveled gear are final sale:</span></h2><p dir="ltr"><span style="text-decoration:none;">All</span><a href="https://paktbags.com/collections/version-1-0-closeout-sale" style="text-decoration:none;"><span style="text-decoration:none;">&#xA0;closeout items</span></a><span style="text-decoration:none;">&#xA0;and</span><a href="https://pakt.treet.co/" style="text-decoration:none;"><span style="text-decoration:none;">&#xA0;rePakt</span></a><span style="text-decoration:none;">&#xA0;pre-traveled gear are final sale. This means that once an item is purchased, it cannot be returned or exchanged. We want to ensure transparency in our policies and make sure you are aware of this before making a purchase.</span></p><p dir="ltr"><br></p></div><div data-block="true" data-editor="68uss" data-offset-key="1mtsg-0-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><p><span data-offset-key="1mtsg-1-0" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><span style="color: rgb(29, 28, 29); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); display: inline !important;"><u>No Exceptions:</u></span><span data-text="true" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); font-family: Inter; font-size: 16px;"><br style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: Slack-Lato, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(248, 248, 248); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></span><span style="color: rgb(29, 28, 29); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: common-ligatures; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); display: inline !important;">To maintain fairness and consistency, we do not make exceptions to our closeout or rePakt items policy. Please carefully review your selections before completing your purchase.</span></span></p></div>

What is your return policy?

For US orders, feel free to start the exchange process here: https://pakt-inc.happyreturns.com/.

<h1 class="wysiwyg-text-align-center" id="exchanges"><span style="font-size: 16px;">EXCHANGES</span></h1><p><span style="font-size: 16px;"><span id="isPasted" style="text-decoration: none; font-family: Inter;">Any&#xA0;</span><span style="text-decoration: none; font-family: Inter;">unused&#xA0;items purchased from our website,</span><span style="font-family: Inter;"><a href="http://paktbags.com/" style="text-decoration:none;"><span style="text-decoration:none;">&#xA0;paktbags.com</span></a></span><span style="text-decoration: none; font-family: Inter;">, may be exchanged within 30 days of receipt. If you are outside of that window or have a used item, feel free to check out our resale platform&#xA0;</span><span style="font-family: Inter;"><a href="https://pakt.treet.co/about/info" style="text-decoration:none;"><span style="text-decoration:underline;">rePakt</span></a></span><span style="text-decoration: none; font-family: Inter;">.&#xA0;</span></span></p><ul><li dir="ltr" style="font-size: 16px; font-family: Inter;"><span style="text-decoration: none;">If you would like to make an exchange, please start the process through our&#xA0;</span><a href="https://pakt-inc.happyreturns.com/" style="text-decoration:none;"><span style="text-decoration:none;">returns portal.</span></a><span style="text-decoration: none;">&#xA0;You will have the option to select the same style and size bag but for a different color.&#xA0;</span></li><li dir="ltr" style="font-size: 16px; font-family: Inter;"><span style="text-decoration: none;">If you&#x2019;re not able to make the exchange for the new item you want, please return the item and select &#x2018;Gift Card&#x2019; as your return payment option. You can use the gift card to purchase the style you would like to exchange for.</span></li></ul><p><span style="text-decoration: none; font-size: 16px; font-family: Inter;">At this time, we cannot offer exchanges to our international customers. Please reach out to&#xA0;</span><span style="font-size: 16px; font-family: Inter;"><a href="mailto:studio@paktbags.com" style="text-decoration:none;"><span style="text-decoration:underline;">studio@paktbags.com</span></a></span><span style="text-decoration: none; font-size: 16px; font-family: Inter;">&#xA0;for questions or concerns. </span></p>

Can I exchange my order?

We sure do!  We hope everything is perfect, but if you notice a problem, fill out this form, and someone will be in touch soon!

<div data-block-id="block-9f46b1af-0c9f-403e-8975-f80582b87120"><span style="font-size: 16px;">At Pakt, we stand behind the quality and craftsmanship of our bags and travel accessories. We understand that even the best materials and construction can encounter issues over time. That&apos;s why we offer a comprehensive warranty to ensure your satisfaction and peace of mind. Whether it&apos;s a broken zipper or a detached strap, we&apos;ve got you covered. Our goal is to make sure your Pakt products serve you well for many adventures to come.&#xA0;</span></div><p><br></p><h2 data-block-id="block-1b7aa072-b1c1-4977-aa55-3df7c694effa" id="coverage-for-bags-and-travel-accessories">Coverage for Bags and Travel Accessories</h2><div data-block-id="block-0ce89adc-af3f-43b6-9e5e-36fbfdaf00d4"><span style="font-size: 16px;"><strong>Warranty Duration:</strong></span></div><div data-block-id="block-617110f7-ebb4-493c-8c46-5d114393f3e6"><span style="font-size: 16px;">Each of our travel bags come with a long-term warranty. Your satisfaction and the longevity of your Pakt product are our top priorities.&#xA0;</span></div><p><br></p><div data-block-id="block-68e6171a-dfe3-401a-b0d2-a9aeae351e3c"><span style="font-size: 16px;"><strong>What is Covered:&#xA0;</strong>defects that can compromise the functionality and durability of the bag. The types of defects covered are as follows, but not limited to:&#xA0;</span></div><ul><li style="font-size: 16px;">Broken Zippers&#xA0;</li><li style="font-size: 16px;">Detached Straps</li><li style="font-size: 16px;">Frayed Seams</li><li style="font-size: 16px;">Defective Buckles</li><li style="font-size: 16px;">Torn Fabric</li><li style="font-size: 16px;">Faulty Stitching</li><li style="font-size: 16px;">Loose Hardware</li></ul><div data-block-id="block-266cb8fa-211b-49a3-b3dd-43411fb8a29f"><span style="font-size: 16px;"><strong>What is Not Covered:</strong> typical signs of normal wear and tear that occur with regular use&#xA0;</span></div><ul><li style="font-size: 16px;">Spills and Stains</li><li style="font-size: 16px;">Scratches and Scuffs</li><li style="font-size: 16px;">Prematurely Worn-Out Padding</li><li style="font-size: 16px;">Abrasion Marks or Slashes&#xA0;</li><li style="font-size: 16px;">Fading Colors due to excessive UV exposure</li></ul><div data-block-id="block-c73fbd8b-03f5-4ed0-a657-1b4c279271a1"><span style="font-size: 16px;"><br></span></div><h2 data-block-id="block-abafc187-b25e-445c-b236-724d3e01ea74" id="eligibility-and-proof-of-purchase"><strong>Eligibility and Proof of Purchase</strong></h2><ul><li style="font-size: 16px;">Items purchased directly from<a href="http://paktbags.com" rel="noopener noreferrer" target="_blank">&#xA0;</a><a href="http://paktbags.com/" rel="noopener noreferrer" target="_blank">paktbags.com</a> or through authorized wholesale retailers are eligible for warranty.&#xA0;</li><li style="font-size: 16px;">Items purchased second hand through rePakt or resale sites (e.g., eBay) are not covered by the warranty.&#xA0;</li><li style="font-size: 16px;">&#x201C;Brand Direct&#x201D; listings on rePakt are eligible for warranty, excluding those with known defects or previous repairs which are specified in the Seller Notes.</li><li style="font-size: 16px;">Proof of purchase or proof of gift is required for all warranty claims.&#xA0;</li></ul><h2 data-block-id="block-40c20f36-6bbf-4d03-86ec-cfa17e9fafec" id="how-to-submit-a-warranty-claim"><strong>How to Submit a Warranty Claim</strong></h2><ul><li style="font-size: 16px;"><strong>Online Form:</strong> Submit your warranty claim through the form available on our website: <a href="https://paktbags.typeform.com/to/aawdNaHg" rel="noopener noreferrer" target="_blank">https://paktbags.typeform.com/to/aawdNaHg</a>&#xA0;</li></ul><div data-block-id="block-586aa657-8b91-437b-91f8-5ac1d80648f7"><span style="font-size: 16px;">If you encounter any issues with the form, please email us at <a href="mailto:studio@paktbags.com" rel="noopener noreferrer" target="_blank">studio@paktbags.com</a> for support with &#x201C;Warranty Claim Support&#x201D; as the subject line. Please include your name, order, description and a photo or two of the issue you&apos;re facing. &#xA0;</span></div><div data-block-id="block-7debbc89-7089-46c2-8bf6-2ace7692274c"><span style="font-size: 16px;"><br></span></div><div data-block-id="block-e2a7b134-0187-4a9d-9d20-59307a5c76fa"><span style="font-size: 16px;">Someone from our Customer Support team will follow up with next steps.&#xA0;</span></div><p><br></p><h2 data-block-id="block-e6ce55d3-431e-459b-a662-64d6519e5279" id="still-have-an-issue-with-your-bag"><strong>Still have an issue with your bag?</strong>&#xA0;</h2><div data-block-id="block-5c6fead2-9dde-43be-8287-cb1baf5cba94"><span style="font-size: 16px;">If your bag isn&#x2019;t eligible for warranty, please reach out as we are still happy to work with you by offering a discount on replacement parts if needed. You can submit an email to <a href="mailto:studio@paktbags.com" rel="noopener noreferrer" target="_blank">studio@paktbags.com</a> with &#x201C;Bag Support&#x201D; as the subject line.&#xA0;</span></div><div data-block-id="block-c2caa33e-dbbe-4a36-a834-b54226abc607"><span style="font-size: 16px;"><br></span></div><div data-block-id="block-051b5152-56ac-46e9-bfe7-f46c83f18eef"><span style="font-size: 16px;">Effective: August 2024&#xA0;</span></div>

Do you offer a warranty on your products?

It depends!. If you placed your order and has been less than 30 minutes:. You can return to your order confirmation page and make changes. You will be able to modify select information or cancel. We're not able to make any modifications or cancellati

<p><span id="isPasted" style="font-family: Inter;">It depends!&#xA0;</span></p><p><span id="isPasted" style="font-family: Inter;"><strong>If you placed your order and has been less than 30 minutes:</strong></span></p><p>You can return to your order confirmation page and make changes. You will be able to modify select information or cancel. <span style="font-family: Inter;"><br></span></p><h2 id="if-your-order-has-already-been-fulfilled"><span style="font-size: 16px; font-family: Inter;"><strong>If your order has already been fulfilled:&#xA0;</strong></span></h2><p>We&apos;re not able to make any modifications or cancellations to your order at this time. When your order arrives, you can start our return process or refuse delivery and return to sender. The returns process will be the quickest option and you can start that process<a href="https://pakt-inc.happyreturns.com/" style="text-decoration:none;">&#xA0;here</a> once the package arrives.</p><p><span style="text-decoration: none; font-family: Inter;">Still having problems? Please reach out to <a href="mailto:studio@paktbags.com">studio@paktbags.com</a>&#xA0;</span></p>

Can I cancel my order?

If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at studio@paktbags.com, and we can help!. 1) Find the SKU on the bag using the below

<p>If you need to find a production order for a warranty claim on your Pakt bag, follow the below instructions. If you are still struggling to find it, reach out to us at <a href="mailto:studio@paktbags.com,">studio@paktbags.com,</a> and we can help!&#xA0;</p><p>1) Find the SKU on the bag using the below instructions:</p><ul><li style="font-size: 16px;"><strong>Pakt One 1.0:&#xA0;</strong>On the outside length-wise pocket, you will find the TSA pouch inside. Flip that up, and there will be a tag with &quot;Patent Pending&quot; underneath. On the other side, you will find your SKU. Starting with &quot;BAG01&quot;</li><li style="font-size: 16px;"><strong>Travel Backpack 1.0:&#xA0;</strong>On the back panel where the hip belt sits, there is a zippered pocket. You will find the TSA pouch inside. Flip that up, and there will be a &quot;Patent Pending&quot; tag underneath. On the other side, you will find the SKU. Starting with &quot;BAG02&quot;</li><li style="font-size: 16px;"><strong>Travel Mug:&#xA0;</strong>Flip the mug upside down, and the SKU will be on the bottom. Starts with &quot;CFE&quot;</li><li style="font-size: 16px;"><strong>Coffee Kit:&#xA0;</strong>Flip the kettle upside down, and the SKU will be on the bottom. Starts with &quot;CFE01&quot;</li><li style="font-size: 16px;"><strong>15L Backpack:&#xA0;</strong>In the upper front pocket on the left side there is a &quot;Pakt&quot; tag on the mesh pocket. Flip over to find the SKU.</li><li style="font-size: 16px;"><strong>25L:&#xA0;</strong>In the main compartment on the left hand side of the zippered pocket in front of the tablet sleeve, there is a &quot;Pakt&quot; tag. Flip over to find the SKU.</li><li style="font-size: 16px;"><strong>5L Sling:&#xA0;</strong>Main compartment on the left side of the mesh pocket there is a &quot;Pakt&quot; tag. Flip over to find the SKU.</li><li style="font-size: 16px;"><strong>35L and 45L 2.0 Backpacks:&#xA0;</strong>In the upper front pocket on the left hand side there is a zippered mesh pocket with a &quot;Pakt&quot; tag. Flip it over to find the SKU. </li></ul><p>2) The last number of the SKU, will be your production order. Example: BAG01-B-2 means it has a production order #2.&#xA0;</p>

How do I find the production order on my product?

Thanks for your interest in Pakt! We know it's a bummer to find a bag that you're interested in and it be sold out. We try our best to avoid this type of situation but sometimes items sell faster than we anticipated. The best way to know when an item

<p>Thanks for your interest in Pakt! We know it&apos;s a bummer to find a bag that you&apos;re interested in and it be sold out. We try our best to avoid this type of situation but sometimes items sell faster than we anticipated.&#xA0;</p><p>The best way to know when an item will be back in stock is by looking at the product page. You will find a button where you can add yourself to the product waitlist to be notified when the item is back in stock. There is a note just below this button that will share an estimated back in stock timeframe. We do not have specific restock dates available for most styles.&#xA0;</p><p><img src="https://attachments.gorgias.help/0eMnwxKbZZ79bDNo/hc/gRdOkb7o01xVXGNr/2024082823-64df9e8b-9e60-45c1-b9ba-17249c0dc0b2-out-of-stock-availability.png" style="width: 528px;" class="fr-fic fr-dib"></p><p><br></p><p><span style="font-size: 16px;">The following items will not be restocked:&#xA0;</span></p><ul><li style="font-size: 16px;">Version One of the Pakt Travel Backpack (Kickstarter, Indiegogo, Before 2023 Style)</li><li style="font-size: 16px;">Version One of the Pakt One (this item is currently on sale at deep discount)</li><li style="font-size: 16px;">Anywhere 5L Sling</li><li style="font-size: 16px;">Gear Hauler</li><li style="font-size: 16px;">Everyday 15L in Undyed&#xA0;</li></ul><p><br></p>

Items are out of stock. When will they be available again?

Shop

Blog

About

Pakt FAQs

Orders and Returns

My package shipped but I would like to make a change.

When will my order ship?

What countries do you ship to?

How does MyUS work?

How do I know if I will owe import duties?

Do you have stores near me or internationally?

Why is international shipping so expensive?

Shipping

What payment methods do you accept?

I was charged, but my order didn't go through, help!

Do you offer a military discount?

Do you offer any discounts?

Payments & Discounts

How do I reach you?

Customer Support

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

Are the bags Vegan?

The Company

What is Pakt Points?

How do I sign up for Pakt Points?

What are the rewards I can earn?

What are the reward tiers?

When will my tier status reset?

How can I participate in product testing?

How do I redeem points?

Are points added retroactively for previous purchases?

How many times can I refer friends to Pakt?

I am having trouble accessing my account. Can you help?

My account information is wrong. Can it be modified?

Rewards Program

How can I resell my Pakt bag?

What is rePakt?

As a seller, how do I ship my item after someone purchases it?

As a seller, how do I get paid on rePakt?

As a buyer, how long will it take to receive my order?

As a buyer, what is the refund/return policy?

RePakt

Who do I talk to about brand partnerships?

I’m a photographer/influencer, who do I contact for possible content collaborations?