What is your return policy?
We’re sorry you aren’t in love with your new product. Any unused items purchased from our website, paktbags.com, may be returned within 30 days of receipt.
*Please note that any item(s) purchased on one of our crowdfunding campaigns are final sale. See here for more information
- For domestic orders, we can easily provide you with a return label.
- If you use our label, $15 will be deducted from your refund.
- Don’t want to use our label? No problem! -You are welcome to return your order using the shipping carrier of your choice.
- For international orders, we aren't able to generate a label (don’t hate us), but you are also welcome to return your order using the shipping carrier of your choice.
- Once received, returns may take up to ten days to process
- When your return has been inspected* a refund will be processed to the original form of payment. (Original shipping charges are not refundable)
*If upon inspection the item appears to have been used or is missing any components, we will need to deduct 20% from your refund for restocking/refurbishment. (Please avoid a refund tragedy and double-check your bag before sending it back- we see far too many people not get full refunds for leaving dirty socks in pockets!)
If you agree to the above terms, please start the return process here.