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Pakt FAQs

Find answers fast: how to track your order, start a return, contact Pakt support, or get product advice. Everything you need to know, all in one place.

Pakt Help Center | Order, Shipping, Returns & Product Info

What is your return policy?

Can I exchange my order?

Can I cancel my order?

How do I find the production order on my product?

Items are out of stock. When will they be available again?

Orders & Returns

Can I change my order?

When will my order ship?

What countries do you ship to?

How does MyUS work?

How do I know if I will owe import duties?

Do you have stores near me or internationally?

Why is international shipping so expensive?

When will my pre-order ship?

Shipping & Delivery

What payment methods do you accept?

I was charged, but my order didn't go through, help!

Do you offer Service Member Discounts?

Do you offer any discounts?

Payments & Discounts

Can I use the bag as a carry-on?

Do You Sell Replacement Parts?

Where are the straps for the Everyday 15L Bag?

Where are the straps for the Travel Backpack?

Where are the straps for the 25L Travel Duffel or Pakt One?

Where is the strap for the Everyday Sling?

Where Are The Straps?

The Pakt One

The Pakt Coffee Kit

The Anywhere 5L Sling

The Pakt Travel Mug

Pakt 1.0

The Everyday 15L Sling

The 25L Travel Duffel

22L Backpack

What are the accessory straps for?

What are the dimensions?

What is the empty weight of the backpack?

What are the dimensions of each main compartment of the backpack?

How do I clean the bag?

Can it work as a personal item on a flight?

The Pakt Travel Backpack

Pakt 2.0

What’s the difference between the Travel Backpack and the Aero Travel Backpack?

What is Pakt 3.0? Is there a version 3 of a product?

Why is the new travel backpack named “Aero?”

Pakt 3.0

Product Collections

Do you offer a warranty on your products?

How To Clean Your Pakt Bag

Malcolm's Update on Fabric Selection

Product Care, Repairs & Warranty

What is Pakt Points?

How do I sign up for Pakt Points?

What are the rewards I can earn?

What are the reward tiers?

When will my tier status reset?

How can I participate in product testing?

How do I redeem points?

Are points added retroactively for previous purchases?

How many times can I refer friends to Pakt?

I am having trouble accessing my account. Can you help?

My account information is wrong. Can it be modified?

Rewards Program

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

Are the bags Vegan?

Who do I talk to about brand partnerships?

I’m a photographer/influencer, who do I contact for possible content collaborations?

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Categories

Orders & Returns

Shipping & Delivery

Payments & Discounts

Product Collections

Product Care, Repairs & Warranty

Rewards Program

About Pakt

RePakt

General FAQ