We've paused our 1:1 Studio Session calls for now. You can still get a personal gear recommendation — just send us a message and tell us how you travel.

&lt;p&gt;&lt;strong&gt;We&apos;ve paused Studio Sessions for now.&lt;/strong&gt; If you followed a link here to book one, that&apos;s why there&apos;s no calendar to pick from.&lt;/p&gt;

&lt;p&gt;The good news is that the help hasn&apos;t gone anywhere &#x2014; it just moved to your inbox. Send us a message and tell us:&lt;/p&gt;

&lt;ul&gt;
&lt;li&gt;How you usually travel, and for how long&lt;/li&gt;
&lt;li&gt;What you typically pack&lt;/li&gt;
&lt;li&gt;Which bags you&apos;re deciding between, if you&apos;ve narrowed it down&lt;/li&gt;
&lt;/ul&gt;

&lt;p&gt;A real person will read it and give you a straight recommendation &#x2014; the same one you&apos;d have got on a call, just written down, which means you can keep it and re-read it.&lt;/p&gt;

&lt;p&gt;We&apos;re sorry to put the calls on hold. If we bring them back, this page is where you&apos;ll find them.&lt;/p&gt;

Studio Sessions are paused

We’re excited to now offer individual personalization on select Pakt products! Add your name, initials, or a short word (up to 10 characters) to make your gear uniquely yours. How it works:. Available for select styles and colors. Personalization is

We&#x2019;re excited to now offer individual personalization on select Pakt products! Add your name, initials, or a short word (up to 10 characters) to make your gear uniquely yours.How it works:<ul><li dir="ltr" style="text-decoration:none;">Available for select styles and colors. </li><li dir="ltr" style="text-decoration:none;">Personalization is embroidered directly onto the product for a clean, durable finish. </li><li dir="ltr" style="text-decoration:none;">Once embroidered, your item becomes&#xA0;final sale&#xA0;and cannot be canceled, returned or exchanged.</li><li dir="ltr" style="text-decoration:none;">Personalized orders may take an additional up to 5 business days to ship and will ship separately from other items.&#xA0; </li></ul>We love seeing how you make your Pakt gear your own! After your order arrives, feel free to share a photo or your feedback with us &#x2014; your creativity inspires our community.

Personalize your Pakt gear

The Pakt Points rewards program officially ended on March 31, 2026. We’re grateful to everyone who participated over the years. Your support, referrals, and engagement helped shape the program and our community. As shared in advance with program memb

The Pakt Points rewards program officially ended on March 31, 2026.We&#x2019;re grateful to everyone who participated over the years. Your support, referrals, and engagement helped shape the program and our community.As shared in advance with program members, all points needed to be redeemed by March 31, 2026. After this date, points are no longer active.<h2 dir="ltr" id="what-this-means">What This Means</h2><ul><li dir="ltr" style="text-decoration:none;">The Pakt Points program is no longer active</li><li dir="ltr" style="text-decoration:none;">Points can no longer be earned or redeemed</li><li dir="ltr" style="text-decoration:none;">Customer accounts no longer track points balances</li></ul><h2 dir="ltr" id="why-the-program-ended">Why the Program Ended</h2>We made the decision to conclude the program so we can focus on new ways to connect with our customers and continue investing in product design and experience.<hr><h2 dir="ltr" id="frequently-asked-questions">Frequently Asked Questions</h2>I had points in my account that I planned to use. Can I still redeem them?<ul><li>No. Points needed to be redeemed by March 31, 2026. We&#x2019;re not able to apply or recover unused points after the program ended.</li></ul>Will you launch a new rewards or loyalty program?<ul><li>At this time, we do not have plans to relaunch a points-based program. We&#x2019;re exploring other ways to engage with and support our community.</li></ul>Will discounts or promotions replace the program?<ul><li>We continue to offer select ways to save, including bundles, closeout items, and rePakt (our resale platform). You can learn more in our <a href="https://pakt-faqs.gorgias.help/en-US/do-you-offer-any-discounts-662227">&#x201C;Do you offer discounts?&#x201D; article</a>.</li></ul>Who can I contact if I have questions about my account?<ul><li dir="ltr">You can reach out to our support team anytime, and we&#x2019;ll be happy to help clarify.</li></ul>

Pakt Points Program Ended: What You Need to Know

Email us and we'll reply as soon as we can.

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Pakt FAQs

General FAQ

What is your return policy?

Can I exchange my order?

Can I cancel my order?

Do you have an extended holiday return policy?

How do I find the production order on my product?

Items are out of stock. When will they be available again?

Can I return a personalized Pakt product?

EU Withdrawals & Terms

Orders & Returns

Can I change my order?

When will my order ship?

What countries do you ship to?

How do I know if I will owe import duties?

Do you have stores near me or internationally?

Why is international shipping so expensive?

Do you offer free shipping?

Shipping & Delivery

What payment methods do you accept?

I was charged, but my order didn't go through, help!

Do you offer discounts for service members, first responders, or educators?

Do you offer any discounts?

Payments & Discounts

Can I use the bag as a carry-on?

Do You Sell Replacement Parts?

Does Pakt gear contain PFAS, BPA, or require a Prop 65 Warning?

Pakt's Product Comparison Tool

Why is the MODE Backpack 22L out of stock?

Where are the straps for the Everyday 15L Bag?

Where are the straps for the Travel Backpack?

Where are the straps for the 25L Travel Duffel or Pakt One?

Where is the strap for the Everyday Sling?

Where Are The Straps?

The Pakt One

The Pakt Coffee Kit

The Anywhere 5L Sling

The Pakt Travel Mug

Pakt 1.0

The Everyday 15L Sling

The 25L Travel Duffel

22L Backpack

What are the accessory straps for?

What are the dimensions?

What is the empty weight of the backpack?

What are the dimensions of each main compartment of the backpack?

How do I clean the bag?

Can it work as a personal item on a flight?

The Pakt Travel Backpack

Pakt 2.0

What's the difference between the Pakt One and the Cero Travel Backpack?

What is Pakt 3.0? Is there a version 3 of a product?

Why was the Aero Travel Backpack renamed to the Cero Travel Backpack?

I ordered The Cero Travel Backpack and I received an Aero Travel Backpack. What happened?

Pakt 3.0

Product Collections

Do you offer a warranty on your products?

How To Clean Your Pakt Bag

Malcolm's Update on Fabric Selection

Product Care, Repairs & Warranty

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

Are the bags Vegan?

Who do I talk to about brand partnerships?

I’m a photographer/influencer, who do I contact for possible content collaborations?