We provide several payment methods including Visa, Mastercard, Amex, Discover, ShopPay, Apple Pay, and Coinbase!

<p>We accept a variety of payment methods including:&#xA0;</p><ul><li style="font-size: 16px;">Debit and Credit Cards</li><li style="font-size: 16px;">PayPal</li><li style="font-size: 16px;">Google Pay</li><li style="font-size: 16px;">Venmo&#xA0;</li><li style="font-size: 16px;">Shop Pay which offers 4 interest-free payments. Learn more about Shop Pay <a href="https://shop.app/help/shop-pay" rel="noopener" target="_blank">here</a>.</li></ul>

What payment methods do you accept?

Nearly every card processor will pre-authorize funds for a transaction, and when the transaction does not complete, those pre-authorizations automatically fall off.

<p>Nearly every card processor will pre-authorize funds for a transaction, and when the transaction does not complete, those pre-authorizations automatically fall off. Typically, this happens within the hour, but depending on your payment method, it may take up to 3 business days.&#xA0; Please check with your bank, or credit card company to get a better idea of their timeframes.&#xA0; &#xA0;</p>

I was charged, but my order didn't go through, help!

Pakt offers exclusive discounts on travel gear for military, first responders, government employees, and educators. Get custom pricing for groups and bulk orders by submitting a request through our corporate order form.

<div data-block-id="block-b6e2abcf-1ac6-40a8-aeff-116581781ffc">At Pakt, we appreciate the dedication and service of military personnel, first responders, government employees, and educators. To show our gratitude, we offer group discount pricing for those serving in these essential roles. Whether you&apos;re outfitting a team or making a bulk purchase for a department, we&#x2019;re here to provide high-quality travel gear at the best value.</div><p><br></p><h4 data-block-id="block-3e416bc1-dbfb-4a21-a970-5cd0e3ac97db" id="who-is-eligible"><strong>Who is Eligible?</strong></h4><div data-block-id="block-2c8fef7a-a6b6-4417-8321-fc94bbd08ce1">This program is available to the following groups:</div><ul><li>Active-duty military, veterans, and reservists</li><li>First responders (firefighters, law enforcement, EMTs, paramedics)</li><li>Government employees</li><li>Educators (K-12 and higher education, including faculty and staff)</li><li>Travel personnel (airline crew members, flight schools)&#xA0;</li></ul><p><br></p><h4 data-block-id="block-27b5be96-395c-4a47-ad6d-a718cf0cdba6" id="how-it-works"><strong>How It Works</strong></h4><div data-block-id="block-36ff0f1e-e12b-45a8-8aef-e629d69baadb">We offer customized pricing for group and bulk orders based on the specific needs of your organization. To receive a quote, simply submit a request through our corporate order form, and our team will get back to you with pricing options tailored to your order size.</div><p><br></p><h4 data-block-id="block-5f4d8c56-c8fc-44ac-8ab3-1dcc21cb7a1c" id="how-to-apply-for-a-discount"><strong>How to Apply for a Discount</strong></h4><ol><li><strong>Submit a Request:</strong> Fill out our <a href="https://paktbags.com/pages/custom">Corporate Order Form</a> with details about your purchase needs.</li><li><strong>Receive Your Quote:</strong> We&#x2019;ll provide a custom discount based on your order size and requirements.</li></ol><div data-block-id="block-28418dd1-7f23-4ec5-b499-c5704ea4e101">If you have any questions about the ordering process, reach out to us at <strong><a href="mailto:studio@paktbags.com" rel="noopener noreferrer" target="_blank">studio@paktbags.com</a></strong> with &#x201C;Service Discount Inquiry&#x201D; in the subject line.</div><p><br></p>

Do you offer Service Member Discounts?

At this time, we offer a Welcome Discount when signing up for email and text messages. You can do this by entering your information into the footer at the bottom of our homepage. We offer a bundle discount sporadically throughout the year when certai

<p>At this time, we offer a Welcome Discount when signing up for email and text message communications. <span data-offset-key="edbrr-0-0"><span data-text="true">First time subscribers can unlock 10% off on their first purchase. Sign up for our email list&#xA0;</span></span><a href="https://manage.kmail-lists.com/subscriptions/subscribe?a=KvaAPA&amp;g=MeinHc" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="edbrr-1-0" style=" text-decoration: underline;"><span data-text="true">here.</span></span></a><span data-offset-key="edbrr-2-0"><span data-text="true">&#xA0;</span></span>These are unique codes and cannot be combined with other offers.</p><p>We offer a bundle discount sporadically throughout the year when certain combinations of travel gear are added to your cart. These bundle discounts will automatically be applied to your order if you are eligible for the discount. These discounts cannot be combined with the Welcome Discount.&#xA0;</p><p><span data-offset-key="dil8i-0-0"><span data-text="true">Pakt Points is our rewards program that&#x2019;s free to sign up for. You&#x2019;ll earn points for every dollar you spend and points can be redeemed for future discounts. Learn more about the program&#xA0;</span></span><a href="https://paktbags.com/pages/rewards" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="dil8i-1-0" style=" text-decoration: underline;"><span data-text="true">here</span></span></a><span data-offset-key="dil8i-2-0"><span data-text="true">.</span></span></p><p>We do not offer free shipping on orders.&#xA0;</p>

Do you offer any discounts?

Read more about the terms and conditions for the available discount codes.

<h2 dir="ltr" id="isPasted"><span style="text-decoration: none; font-size: 16px;"><strong>Holiday Bundle Offer</strong></span></h2><p dir="ltr"><span style="text-decoration: none; font-size: 16px;">Enjoy 15% off orders over $250, 20% off orders over $450, and 25% off orders $650 or more. Discount is automatically applied at checkout. This offer is non-transferable and cannot be combined with other site wide promotions. Pakt Point participants may redeem earned rewards. This offer expires on January 1, 2025.</span></p><h2 dir="ltr" id="isPasted"><span style="text-decoration: none; font-size: 16px;"><strong>Community Insider Offer</strong></span></h2><p dir="ltr"><span style="text-decoration: none; font-size: 16px;">Subscribers receive a 15% Pakt discount code. This must be entered at checkout. Offer is non-transferable. Cannot be combined with other site wide promotions. Pakt Point participants may redeem earned rewards. This offer expires on January 1, 2025.</span></p>

What are the terms and conditions for my discount?

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Pakt FAQs

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Items are out of stock. When will they be available again?

Orders and Returns

My package shipped but I would like to make a change.

When will my order ship?

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How do I know if I will owe import duties?

Do you have stores near me or internationally?

Why is international shipping so expensive?

Shipping

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

Are the bags Vegan?

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I’m a photographer/influencer, who do I contact for possible content collaborations?

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The Company

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How To Clean Your Pakt Bag

Malcolm's Update on Fabric Selection

Product Care

What is Pakt Points?

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When will my tier status reset?

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Are points added retroactively for previous purchases?

How many times can I refer friends to Pakt?

I am having trouble accessing my account. Can you help?

My account information is wrong. Can it be modified?

Rewards Program

How can I resell my Pakt bag?

What is rePakt?

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As a seller, how do I get paid on rePakt?

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As a buyer, what is the refund/return policy?

RePakt

What are the accessory straps for?

What are the dimensions?

What is the empty weight of the backpack?

What are the dimensions of each main compartment of the backpack?

How do I clean the bag?

Can it work as a personal item on a flight?

The Pakt Travel Backpack

What are the dimensions and weight?

Does it have a luggage pass through?

The 25L Travel Duffel

Can the 22L Backpack fit in the 45L Backpack?

22L Backpack

What size laptop can it fit?

Can it be worn as both a backpack and sling?

Can it fit inside original Pakt Travel Backpack?

How much does it weigh?

How can I clean the bag?

15L Sling

Can I use Pakt One Packing Cubes in my Travel Backpack?

What are the dimensions of the pouches?

Pakt Accessories

What are the dimensions of the bag?

Does the bag have a luggage slip?

How do I clean my Pakt One?

The Pakt One

What does the coffee kit include?

When will the Coffee Kit be restocked?

The Pakt Coffee Kit

What is the capacity and dimensions of the Travel Mug?

What materials are used in the Travel Mug?

What are the care instructions for the Travel Mug?

The Pakt Travel Mug

What fits in the Sling?

What kind of materials and hardware are used on the Sling?

The Anywhere 5L Sling

Customer Support