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Pakt FAQs logo

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My package was shipped but I would like to make a change

If your package was shipped via UPS SurePost, where it is handed off from UPS to the USPS for final delivery we recommend the following.  Once the package is on its way, we are not able to make any changes.  However, if the package is still in the UP

When will my order ship?

Most orders are shipped within 1-2 business days. Our shipping facility is open from 9 - 5 ET, Monday through Friday. Orders placed over the weekend, after 5 pm, or on a holiday, will ship the next business day.

What shipping options are available for orders outside the U.S.?

DHL Express:  Most orders are delivered within 4-12 business days. Rates are calculated at checkout.  Parcel Forwarding: As an alternative to the above, Pakt has partnered with to offer a convenient and affordable International Shipping

What countries do you ship to?

Pakt ships to the following countries: Don't see your country listed? Send a note to [email protected] and we'll see what we can do! Canada Australia United Kingdom Germany France New Zealand Netherlands Switzerland Sweden Austria Singapore Ital

How does MyUS work?

Choose your MyUS subscription (the basic plan is free), create your account and receive your own US address. Use the US address provided by MyUS when placing your order with us Once we ship your order, MyUS will take over, and forward the package t

How do I know if I will owe import duties?

Nearly every shipment that crosses an international border is subject to the assessment of duties and taxes. Each country determines the assessment of duties and taxes differently. For customers outside the U.S., you will be subject to your local cus