Can I change my order?Updated 20 days ago

While we’ll do our best to help, whether we can update your order depends on where it is in the fulfillment process. Once an order is in motion, we’re limited in what we can change on our end, but most shipping carriers offer tools that may help. 

If your order hasn’t shipped yet

We may be able to make changes if the warehouse hasn’t started processing your order. If you believe that’s the case, please email us at [email protected] with the following:

• Subject line: Order Change for [Your Order Number]
  

• Message body: Let us know what you’d like to update: color swap, address change, item removal, or an add-on.
  

The sooner you reach out, the better—our shipping process moves quickly.

If your order has already shipped or been fulfilled

Unfortunately, we won’t be able to make any changes at this stage. Once your package is delivered, you can initiate a return through our Returns Portal.

Delivery changes after shipment

If your order is already on its way, you may still be able to manage or adjust delivery options through the carrier. Here’s how:

FedEx (Ground or SmartPost)

• Create a FedEx Delivery Manager account to view and manage your deliveries.

UPS (including SurePost)

• Sign up for UPS My Choice to track and manage your shipments.
  

• You may have the option to upgrade shipping, change delivery addresses, or hold packages at a UPS location (fees may apply).
  

• Visit your tracking page and look for “Change My Delivery.”
  

USPS

• Use USPS Informed Delivery to manage packages.
  

International Orders (via Passport)

• Contact Passport directly at [email protected] for assistance with international deliveries.