Can I change my order?Updated 12 days ago
Once an order has been placed, we’re unable to make changes or cancel the order.
Before completing your purchase, please take a moment to review your order details carefully to make sure everything is correct.
Before you place your order
Please double-check:
Products: Make sure you’ve selected the correct items, colors, and quantities.
Shipping address: Confirm your shipping and billing information is accurate. We’re unable to update an address after an order has been placed.
Order total: Make sure you’re comfortable with the total price before completing your purchase.
International orders: Review the shipping costs, duties, and taxes shown at checkout before placing your order. International orders may include applicable duties and taxes that cannot be adjusted after purchase.
Discounts: Make sure any eligible promotional code or discount has been applied before completing your purchase.
What if I ordered the wrong item?
If you need to make a change after placing your order, we’re unable to modify the original order. Once your order arrives, you may be able to return eligible items according to our return policy.
What if I entered the wrong shipping address?
If the order is shipping to an incorrect address, please contact us as soon as possible. We cannot make changes to the order itself, but we may be able to modify the shipping address. If we’re not able to make a shipping address change, please contact the shipping carrier to see what options are available.
If your order has already shipped or been fulfilled
Unfortunately, we won’t be able to make any changes at this stage. Once your package is delivered, you can initiate a return through our Returns Portal.
Delivery changes after shipment
If your order is already on its way, you may still be able to manage or adjust delivery options through the carrier. Here’s how:
FedEx (Ground or SmartPost)
Create a FedEx Delivery Manager account to view and manage your deliveries.
UPS (including SurePost)
Sign up for UPS My Choice to track and manage your shipments.
You may have the option to upgrade shipping, change delivery addresses, or hold packages at a UPS location (fees may apply).
Visit your tracking page and look for “Change My Delivery.”
USPS
Use USPS Informed Delivery to manage packages.
International Orders (via Passport)
Contact Passport directly at [email protected] for assistance with international deliveries.