Where are the straps for the Travel Backpack?Updated 21 days ago

Are you having trouble finding the straps? Take a look at these help steps to see if you can find them before contacting Customer Support. 

Here’s how to find them:

Shoulder Straps 

• Straps are stored away as if you’re using the luggage pass-through. You can pull them out and attach to the lower loop holes for use. 

Hip Belt

• Straps are stored at the lower back of the bag, tucked away inside the TSA-access compartment.

Hide-Away Accessory Straps

• Straps are tucked into the top side panels of the bag.

Sternum Strap

• This should be inside the front compartment of the bag. 

Why we do it this way:

• Prevent them from moving around during shipping
  
  

• Protect the integrity and finish of the bag
  
  

• Ensure a clean and organized presentation when unboxing

Still don’t see them?

If you’ve checked the mesh pocket and still can’t find your straps, please reach out to our Customer Support Team and we’ll take care of it right away.