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Pakt FAQs

The quickest way to reach us is via email; send a note to&#xA0;studio@paktbags.com.If you&apos;d prefer to talk by phone or text, we can be reached at (888)-241-0250.&#xA0;Pakt Customer Support is available Monday - Friday, and we do our best to respond to messages within 24 hours.

The quickest way to reach us is via email; send a note to support@paktbags.com or click "submit a request" on this page.

How do I reach you?

Customer Support

Can I exchange my order?

What is your return policy?

Do you offer a warranty on your products?

How do I find the production order on my product?

What happens if I place an order containing both in-stock and pre-order items, or multiple pre-order items that are in-stock on different dates?

What if I would prefer to have my in stock items shipped separately from my pre-order?

Can I cancel my order?

Orders and Returns

My package was shipped but I would like to make a change

When will my order ship?

What shipping options are available for orders outside the U.S.?

What countries do you ship to?

How does MyUS work?

How do I know if I will owe import duties?

Do you have retailers near me?

Shipping

I was charged, but my order didn't go through, help!

What payment methods do you accept?

Payments

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

The Company

What is Pakt Points?

How do I sign up for Pakt Points?

What are the rewards I can earn?

What are the reward tiers?

When will my tier status reset?

How can I participate in product testing?

How do I redeem points?

Are points added retroactively for previous purchases?

How many times can I refer friends to Pakt?

I am having trouble accessing my account. Can you help?

My account information is wrong. Can it be modified?

Rewards Program

Who do I talk to about brand partnerships?

I’m a photographer/influencer, who do I contact for possible content collaborations?

Who do I reach out to for press inquiries?

Do you have an affiliate program?

Marketing and Partnerships

How can I resell my Pakt bag?

What is rePakt?

As a seller, how do I ship my item after someone purchases it?

As a seller, how do I get paid on rePakt?

As a buyer, how long will it take to receive my order?

As a buyer, what is the refund/return policy?

RePakt

What are the accessory straps for?

What are the dimensions?

What is the empty weight of the backpack?

What are the dimensions of each main compartment of the backpack?

How do I clean the bag?

When can I expect my bags if I pre-ordered?

Can it work as a personal item on a flight?

The Pakt Travel Backpack

What are the dimensions and weight?

Does it have a luggage pass through?

The 25L Travel Duffel

Can the 22L Backpack fit in the 45L Backpack?

22L Backpack

What size laptop can it fit?

Can it be worn as both a backpack and sling?

Can it fit inside original Pakt Travel Backpack?

How much does it weigh?

How can I clean the bag?

15L Sling

Can I use Pakt One Packing Cubes in my Travel Backpack?

What are the dimensions of the pouches?

Pakt Accessories

What are the dimensions of the bag?

Does the bag have a luggage slip?

How do I clean my Pakt One?

The Pakt One

How do I set-up, and re-pack my coffee kit?

What does the coffee kit include?

The Pakt Coffee Kit

What is the capacity and dimensions of the Travel Mug?

What materials are used in the Travel Mug?

What are the care instructions for the Travel Mug?

The Pakt Travel Mug

What fits in the Sling?

What kind of materials and hardware are used on the Sling?

The Anywhere 5L Sling

Is it waterproof?

Gear Hauler

Are the bags Vegan?

Product

How do I reach you?Updated 3 months ago