Effective November 24th–December 31, 2025

Orders placed between November 24th and December 31st, 2025, qualify for an extended 60-day return window to give you (and your gift recipients) more time.

Certain items remain final sale during this period and are not eligible for this extended return window. These products cannot be returned or exchanged:

• Travel Backpack (35L or 45L)

• Everyday 22L Backpack

• Everyday 15L Bag

• Pakt One Travel Duffel

• Everyday 5L Sling

• Everyday 3L Sling

• Travel Mug

• 25L Travel Duffel

• Mojito Wallet

• All personalized items

Holiday Shipping & Processing

Our team works hard to get orders out quickly, but during the holiday rush, processing may take 2–3 business days.

• 2-Day Shipping Orders: Fulfilled on the same or next business day, depending on when your order was placed.

• Standard shipping orders will ship as soon as possible within the holiday processing window.

Returns & Exchanges

If your items are eligible for return, the following returns and exchanges policy would apply. Items must be unused, like-new items with tags attached.

For orders placed during the holiday window, you’ll have 60 days to initiate a return. For all other orders, our standard 30-day return policy applies.

Used items or returns outside the policy window? Check out rePakt, our resale platform, for buying/selling pre-loved Pakt gear.

U.S. Returns

Orders with Purchase Protection

If you added Purchase Protection at checkout:

• A pre-paid return label will be generated when you initiate the return.

• The label remains valid until the date provided during the return process.

• Items must be unused, in like-new condition, with original tags.

• Used items or missing components may result in a denied return and no refund.

• Original shipping costs are non-refundable.

Orders without Purchase Protection

You can still return your item through our return portal:

• A return label fee (up to $15) will be deducted from your refund.

• Items must be unused, like-new, with original tags attached.

• Used items or missing components may result in a denied return.

• Original shipping costs are non-refundable.

Final Sale items cannot be returned.

Start your return process here.

International Returns

We’re not able to provide international return labels at this time. You’re welcome to return unused items using your preferred carrier. Shipping costs are your responsibility.

Send return packages to:
Pakt
C/O ITB FULFILLMENT
Suite 100
18139 Logistics Pkwy
Covington, GA, USA 30014

• Final Sale items cannot be returned.

• Original shipping costs are non-refundable.

• Email us your tracking number at [email protected] so we can issue your refund promptly.

Exchanges

• Exchanges for a different size or color can be made through our return portal.

• U.S. customers without Purchase Protection are responsible for the return label.

• If the item you want is out of stock, you can return your item for a gift card and reorder later.

• International exchanges are not available.

• Final Sale items cannot be exchanged.

Start your exchange process here.

rePakt Returns & Exchanges

All rePakt purchases—brand direct or peer-to-peer—are final sale. Please review listings carefully before purchasing.

Frequently Asked Questions

Can I return multiple orders in one package?

We ask that you keep orders separate to avoid delays in processing your refund.

Can I return or exchange an item purchased from a retail partner?

We can only accept returns or exchanges for orders placed on www.paktbags.com. Please contact the retailer directly.

Can I return a gift?

It depends! If you know the gift giver’s order number, you’ll follow the same policy as any standard return.

What if I received the wrong item?

Please reach out to our support team at [email protected]. Include a photo of the item and a photo of the bottom of the shipping box so we can help quickly.