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Pakt FAQs

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We love working with awesome content creators who dig Pakt.  Please fill out this form, and someone will be in touch if it seems like the right fit.

I’m a photographer/influencer, who do I contact for possible content collaborations?

The Company

What is your return policy?

Can I exchange my order?

Can I cancel my order?

How do I find the production order on my product?

Items are out of stock. When will they be available again?

Orders and Returns

My package shipped but I would like to make a change.

When will my order ship?

What countries do you ship to?

How does MyUS work?

How do I know if I will owe import duties?

Do you have stores near me or internationally?

Why is international shipping so expensive?

Shipping

What payment methods do you accept?

I was charged, but my order didn't go through, help!

Do you offer Service Member Discounts?

Do you offer any discounts?

What are the terms and conditions for my discount?

Payments & Discounts

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

Are the bags Vegan?

Who do I talk to about brand partnerships?

Who do I reach out to for press inquiries?

Do you have an affiliate program?

How do I reach you?

Do you offer a warranty on your products?

How To Clean Your Pakt Bag

Malcolm's Update on Fabric Selection

Product Care

What is Pakt Points?

How do I sign up for Pakt Points?

What are the rewards I can earn?

What are the reward tiers?

When will my tier status reset?

How can I participate in product testing?

How do I redeem points?

Are points added retroactively for previous purchases?

How many times can I refer friends to Pakt?

I am having trouble accessing my account. Can you help?

My account information is wrong. Can it be modified?

Rewards Program

How can I resell my Pakt bag?

What is rePakt?

As a seller, how do I ship my item after someone purchases it?

As a seller, how do I get paid on rePakt?

As a buyer, how long will it take to receive my order?

As a buyer, what is the refund/return policy?

RePakt

What are the accessory straps for?

What are the dimensions?

What is the empty weight of the backpack?

What are the dimensions of each main compartment of the backpack?

How do I clean the bag?

Can it work as a personal item on a flight?

The Pakt Travel Backpack

What are the dimensions and weight?

Does it have a luggage pass through?

The 25L Travel Duffel

Can the 22L Backpack fit in the 45L Backpack?

22L Backpack

What size laptop can it fit?

Can it be worn as both a backpack and sling?

Can it fit inside original Pakt Travel Backpack?

How much does it weigh?

How can I clean the bag?

15L Sling

Can I use Pakt One Packing Cubes in my Travel Backpack?

What are the dimensions of the pouches?

Pakt Accessories

What are the dimensions of the bag?

Does the bag have a luggage slip?

How do I clean my Pakt One?

The Pakt One

What does the coffee kit include?

When will the Coffee Kit be restocked?

The Pakt Coffee Kit

What is the capacity and dimensions of the Travel Mug?

What materials are used in the Travel Mug?

What are the care instructions for the Travel Mug?

The Pakt Travel Mug

What fits in the Sling?

What kind of materials and hardware are used on the Sling?

The Anywhere 5L Sling

Customer Support

I’m a photographer/influencer, who do I contact for possible content collaborations?Updated 5 months ago