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Pakt FAQs

We love hearing from content creators who dig Pakt. Right now we&#x2019;re not taking on UGC or one-off paid collaborations &#x2014; we&#x2019;re a small team, and we&#x2019;ve put that energy into our affiliate program instead.It&#x2019;s open to anyone, there&#x2019;s no application to wait on, and you earn commission on what you sell.&#xA0;<a href="https://ui.awin.com/merchant-profile/77290" rel="noopener noreferrer" target="_blank">Sign up here</a>.

We love hearing from content creators who dig Pakt. We're not taking on UGC or one-off paid collaborations at the moment, but our affiliate program is open to anyone and pays commission on what you sell.

I’m a photographer/influencer, who do I contact for possible content collaborations?

About Pakt

What is your return policy?

Can I exchange my order?

Can I cancel my order?

Do you have an extended holiday return policy?

How do I find the production order on my product?

Items are out of stock. When will they be available again?

Can I return a personalized Pakt product?

EU Withdrawals & Terms

Orders & Returns

Can I change my order?

When will my order ship?

What countries do you ship to?

How do I know if I will owe import duties?

Do you have stores near me or internationally?

Why is international shipping so expensive?

Do you offer free shipping?

Shipping & Delivery

What payment methods do you accept?

I was charged, but my order didn't go through, help!

Do you offer discounts for service members, first responders, or educators?

Do you offer any discounts?

Payments & Discounts

Can I use the bag as a carry-on?

Do You Sell Replacement Parts?

Does Pakt gear contain PFAS, BPA, or require a Prop 65 Warning?

Pakt's Product Comparison Tool

Why is the MODE Backpack 22L out of stock?

Where are the straps for the Everyday 15L Bag?

Where are the straps for the Travel Backpack?

Where are the straps for the 25L Travel Duffel or Pakt One?

Where is the strap for the Everyday Sling?

Where Are The Straps?

The Pakt One

The Pakt Coffee Kit

The Anywhere 5L Sling

The Pakt Travel Mug

Pakt 1.0

The Everyday 15L Sling

The 25L Travel Duffel

22L Backpack

What are the accessory straps for?

What are the dimensions?

What is the empty weight of the backpack?

What are the dimensions of each main compartment of the backpack?

How do I clean the bag?

Can it work as a personal item on a flight?

The Pakt Travel Backpack

Pakt 2.0

What's the difference between the Pakt One and the Cero Travel Backpack?

What is Pakt 3.0? Is there a version 3 of a product?

Why was the Aero Travel Backpack renamed to the Cero Travel Backpack?

I ordered The Cero Travel Backpack and I received an Aero Travel Backpack. What happened?

Pakt 3.0

Product Collections

Do you offer a warranty on your products?

How To Clean Your Pakt Bag

Malcolm's Update on Fabric Selection

Product Care, Repairs & Warranty

How did Pakt start?

What sustainability approaches do you consider when producing your products?

Will you be creating other products?

Are the bags Vegan?

Who do I talk to about brand partnerships?

Who do I reach out to for press inquiries?

Do you have an affiliate program?

How can I contact you?

How can I resell my Pakt bag?

What is rePakt?

As a seller, how do I ship my item after someone purchases it?

As a seller, how do I get paid on rePakt?

As a buyer, how long will it take to receive my order?

As a buyer, what is the refund/return policy?

RePakt

Studio Sessions are paused

Personalize your Pakt gear

Pakt Points Program Ended: What You Need to Know

General FAQ

I’m a photographer/influencer, who do I contact for possible content collaborations?Updated a day ago